Cancellation Policy

At HP Derma, we understand that sometimes you may need to cancel an order. Please read our cancellation policy carefully.

Order Cancellation

You can cancel your order only before it reaches the “Processed / Quality Check” stage.

Prepaid Orders

Before Order Processing / Quality Check:

• A small deduction of 3% of the order value (payment processing fee) will be applied
• An additional cancellation fee of 5–9% may apply

After Order Processing / Quality Check:

• Cancellation is allowed, but charges will be deducted for:

– Forward shipping cost
– Return shipping cost
– Restocking fee

Cash on Delivery (COD) Orders

• Orders can be cancelled before processing (Quality Check stage)

• If a customer cancels after processing or refuses delivery:

– Future COD option may be restricted or disabled

Important Notes

• Once the order is shipped, cancellation is not possible
• You may choose to request a return after delivery as per our return policy
• Refunds (if applicable) will be processed after applicable deductions

Policy Updates

HP Derma reserves the right to update or modify this Cancellation Policy at any time without prior notice.

Contact Us

For cancellation requests or support, contact us:

📧 Email: help.hpderma@gmail.com

📞 Phone: +91 6355 068 030