Shipping policy

Shipping Policy

Last Updated: April 01, 2025

At HP DERMA, we are committed to ensuring that your order is processed, packed and dispatched safely and efficiently. This Shipping Policy explains our shipping charges, order processing time and dispatch procedures.

1. Order Processing & Dispatch

All confirmed orders are processed and prepared for dispatch within 1–2 business days after the order is successfully placed and payment is confirmed.

Orders placed on Sundays, public holidays or during unforeseen operational disruptions may be processed on the next available business day.

Once your order has been dispatched, you will receive an order/shipping confirmation with tracking details, wherever tracking is available.

2. Shipping Charges

We offer a simple shipping structure:

Orders below ₹500: Flat shipping charge of ₹70
Orders of ₹500 or above: FREE SHIPPING

The applicable shipping charge, if any, will be clearly displayed during checkout before you complete your purchase.

3. Delivery

After dispatch, your order is handed over to our designated delivery/courier partner.

The actual delivery time may vary depending on the delivery location, courier service, weather conditions, public holidays, unforeseen transportation delays and other circumstances beyond our reasonable control.

The dispatch timeline of 1–2 business days refers to the time required by HP DERMA to process and hand over your order to the shipping partner. It does not represent the final delivery timeline.

Customers can use the tracking information provided after dispatch to monitor their shipment, where tracking is available.

4. Shipping Address

Please make sure that your shipping address, phone number and other delivery details are accurate and complete when placing your order.

HP DERMA will not be responsible for delays or failed delivery caused by:

Incorrect or incomplete address
Incorrect PIN code
Incorrect or unreachable phone number
Customer being unavailable at the delivery address
Refusal to accept the package
Multiple unsuccessful delivery attempts

If an order is returned to us because of incorrect address information or unsuccessful delivery attempts, additional shipping charges may apply for re-shipping the order.

5. Delays

While we aim to dispatch orders within 1–2 business days, delivery may occasionally be delayed because of circumstances outside our control, including:

Severe weather
Natural events
Courier or transportation issues
Public holidays
Regional restrictions
High-volume sale periods
Operational or logistical disruptions

We appreciate your patience in such situations.

6. Order Tracking

Once your order has been dispatched, tracking information will be shared with you when available.

You may use the tracking information to check the latest status of your shipment through the relevant courier service.

If you have not received tracking information or need assistance with your order, please contact our support team.

7. Damaged or Incorrect Orders

Please inspect your package when you receive it.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible with your order number and clear photographs/videos of the package and product.

Our team will review the issue and assist you according to our applicable Return & Refund Policy.

8. Lost or Undelivered Shipments

If your tracking information shows that a shipment has been delivered but you have not received it, or if your shipment appears to be lost or significantly delayed, please contact us.

We will coordinate with the relevant shipping partner and assist with the resolution.

9. Changes to Shipping Information

If you need to correct your shipping address after placing an order, please contact us as soon as possible.

Address changes can only be accommodated if the order has not yet been dispatched. Once an order has been handed over to the courier, we may not be able to modify the delivery address.