Shipping policy

At HP Derma, we aim to provide seamless shipping services through our trusted third-party courier partners. Below is our detailed shipping policy, covering everything from shipping timelines to returns and refunds.

General Shipping Information

We ship products domestically across all regions of India using reliable third-party courier services. Once your order is processed, shipping times may vary based on your location and unforeseen circumstances such as weather conditions, holidays, or strikes.

  • Order Cut-Off Time: 5:00 PM (IST)
  • Handling Time: Orders are typically processed within 1–3 business days (Monday to Saturday). Please allow additional time during peak seasons or holidays.
  • Delivery Time: After handling time, the estimated delivery time is between 3–10 business days (Monday to Saturday), depending on your location. Remote or rural areas may experience longer delivery times.
  • Shipping Delays: While we strive to meet estimated timelines, delays may occur due to courier issues. In such cases, we will notify you and provide updates.
  • Tracking Information: Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to reflect.

Shipping Costs

  • Standard Shipping: Free Shipping
  • Cash on Delivery (COD): Free
  • International Shipping: Currently, we only offer shipping within India.

Shipping to Multiple Addresses

We currently do not support shipping to multiple addresses in a single order. Please place separate orders for different addresses.

P.O. Box & APO/FPO Addresses

We do not deliver to P.O. Box or APO/FPO addresses. Please provide a complete residential or business address.

Damaged or Defective Products

We ensure secure packaging, but in rare cases, products may arrive damaged.

If this happens:

  • Email us at help@hpderma.com within 2days of delivery.
  • Share your order number and clear images of the product.
  • Once verified, we will arrange a replacement.

Note:

  • Replacement requests must be made within 2 days of delivery.
  • The complete process may take up to 15 days, depending on the case.

Returns and Refunds

We want you to be fully satisfied with your purchase.

Eligibility

  • Returns accepted within 2 days of delivery.
  • Product must be unused, in its original packaging, and in the same condition as received.

Return Shipping

  • Customer bears return shipping costs.
  • Shipping fees are non-refundable.

Return Address

HP Derma
Parmeshwar Park Society, House No. 4,
Sardar Nagar, Kosad,
Surat, Gujarat – 394017, India.

Refund Processing

  • Once received, the product will be inspected.
  • Approved refunds are processed within 7–10 business days.
  • Refunds will be credited to the original payment method.

Exchanges

We only allow exchanges for damaged or defective products.

  • Contact us within 2 days of delivery at help@hpderma.com.
  • Exchange delivery times depend on your location.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Sale or clearance items
  • Perishable goods

Lost or Stolen Packages

HP Derma is not responsible for lost or stolen packages once marked as delivered by the courier.

If your order is missing:

  • Check with neighbors or household members.
  • Contact the courier service.
  • Contact us for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • Incorrect addresses may lead to delays, failed deliveries, or loss of shipment.
  • Re-shipping charges will be borne by the customer.

Contact Us

For any questions regarding shipping, returns, refunds, or orders:

Email: help@hpderma.com

Phone: +91 6355068030

Address: Parmeshwar Park Society, House No. 4, Sardar Nagar, Kosad, Surat, Gujarat – 394017, India.